Terms and Conditions
Effective Date: 11 August 2026
Last Updated: 11 August 2026
Welcome to HyChats.
These Terms and Conditions ("Terms") govern your access to and use of https://hychats.in, the HyChats platform, software, APIs, dashboards, integrations, messaging tools, automation features, and related services collectively referred to as the "Service."
By registering for, accessing, purchasing, or using HyChats, you agree to these Terms.
If you do not agree with these Terms, you must not use HyChats.
1. About HyChats
HyChats is a business communication and messaging platform designed to help businesses manage customer communication and WhatsApp Business messaging.
Depending on your subscription and available features, HyChats may provide services including:
WhatsApp Business Platform integration
WhatsApp Embedded Signup
WhatsApp Cloud API connectivity
Shared team inbox
Contact management
Customer conversations
Message template management
Marketing campaigns
Bulk messaging tools
Message scheduling
Automated messaging
Chatbot or workflow automation
Team member management
Message delivery reports
Campaign analytics
Webhook processing
Customer segmentation
Tags and custom fields
API integrations
Subscription and billing management
Other business communication tools
Some services depend on third-party platforms such as Meta and WhatsApp and may be affected by changes made by those providers.
2. Eligibility
To use HyChats, you must:
Be legally capable of entering into a binding agreement.
Provide accurate registration information.
Have authority to represent the business for which you use HyChats.
Use the Service only for lawful business purposes.
Comply with applicable laws and regulations.
Comply with applicable Meta and WhatsApp policies.
If you use HyChats on behalf of an organization, you represent that you have authority to accept these Terms on behalf of that organization.
3. Account Registration
You may need to create an account to access HyChats.
You agree to provide accurate, current, and complete information, including where applicable:
Your name
Email address
Mobile number
Business name
Business details
Billing information
You are responsible for keeping your account information updated.
You are also responsible for all activity performed using your account unless the activity results from circumstances for which HyChats is legally responsible.
4. Account Security
You are responsible for maintaining the confidentiality and security of your:
Password
Login credentials
API credentials
Access tokens
Meta Business credentials
WhatsApp Business connections
Team access
You should immediately notify HyChats if you believe your account has been compromised or accessed without authorization.
HyChats may temporarily restrict account access where we reasonably believe there is a security risk.
5. WhatsApp Business Platform
HyChats may provide integration with the WhatsApp Business Platform operated by Meta.
HyChats is an independent software platform unless explicitly stated otherwise and is not WhatsApp or Meta itself.
WhatsApp, Facebook, Meta and their respective trademarks belong to their respective owners.
Your use of WhatsApp through HyChats is also subject to applicable WhatsApp and Meta terms and policies, including the WhatsApp Business Terms and Business Messaging Policy.
6. WhatsApp Embedded Signup
HyChats may allow you to connect or create your WhatsApp Business Account through Meta's Embedded Signup process.
During this process you may authorize HyChats to access certain WhatsApp Business assets.
Depending on permissions granted, these assets may include:
WhatsApp Business Account
WhatsApp Phone Number ID
Business portfolio information
Message templates
Messaging permissions
Webhook events
Business phone numbers
Message statuses
You remain responsible for maintaining your Meta and WhatsApp accounts and complying with their applicable requirements.
7. Customer Consent and WhatsApp Opt-In
You must not use HyChats to send unsolicited or unauthorized messages.
Before sending business-initiated WhatsApp communications, you are responsible for obtaining appropriate recipient consent or opt-in where required.
Meta states that businesses must obtain opt-in before sending message templates and the opt-in should make clear which business the person is agreeing to receive messages from.
You are responsible for maintaining appropriate evidence of consent where necessary.
Consent may be obtained through appropriate methods including:
Website forms
Checkout forms
Registration forms
QR codes
Offline forms
Customer enquiries
WhatsApp interactions
Other lawful opt-in mechanisms
8. Marketing Messages
HyChats may provide tools for sending marketing communications.
You agree to use these features responsibly.
Marketing campaigns must:
Be sent only to appropriate recipients.
Comply with applicable WhatsApp policies.
Clearly represent your business.
Not contain fraudulent or deceptive information.
Respect opt-out requests.
Comply with applicable advertising and communication laws.
You must not deliberately attempt to evade WhatsApp messaging restrictions, quality controls, template requirements, or enforcement mechanisms.
WhatsApp may take enforcement action against accounts that repeatedly violate its Business Messaging Policy.
9. Prohibited Uses
You must not use HyChats for:
Unsolicited spam
Purchased or illegally obtained contact lists
Fraud or scams
Phishing
Impersonation
Harassment
Threats
Illegal activities
Misleading advertising
Malware distribution
Unauthorized data collection
Unauthorized access attempts
Circumventing WhatsApp restrictions
Circumventing rate limits
Manipulating messaging quality ratings
Abusing APIs
Attempting to compromise HyChats infrastructure
Sending content prohibited by applicable law
Sending content prohibited by Meta or WhatsApp policies
WhatsApp's Business Terms require businesses to use its services for lawful and authorized purposes.
10. Contact Lists
If you upload, import or create a contact database in HyChats, you represent that you have the lawful authority to use that information.
You must not:
Upload stolen databases.
Purchase unauthorized WhatsApp databases.
Scrape phone numbers without authorization where prohibited.
Upload data obtained illegally.
Message people without required authorization.
HyChats may investigate activity associated with unusually high spam complaints, blocking rates or other indicators of abuse.
11. Message Templates
WhatsApp may require certain business-initiated messages to use approved templates.
HyChats may allow you to:
Create templates
Submit templates
View template status
Manage approved templates
Use templates in campaigns
Approval or rejection of WhatsApp templates is controlled by WhatsApp/Meta, not HyChats.
Therefore, HyChats cannot guarantee that any template will:
Be approved
Remain approved
Receive a particular category
Achieve a particular quality rating
12. WhatsApp Account Restrictions
Meta or WhatsApp may independently:
Restrict messaging
Reduce messaging capabilities
Reject templates
Disable phone numbers
Restrict WhatsApp Business Accounts
Change quality ratings
Apply messaging limits
Suspend accounts
Terminate access
WhatsApp publishes enforcement mechanisms for repeated Business Messaging Policy violations.
HyChats does not control such decisions and cannot guarantee restoration of accounts restricted by third-party platforms.
13. User Content
You retain responsibility for content you upload, create or transmit using HyChats.
This may include:
Messages
Images
Videos
Documents
Message templates
Contact information
Campaign content
Business information
You represent that you have the necessary rights or permissions to use such content.
You grant HyChats the limited rights necessary to process, transmit, store or display such content solely as required to provide the Service.
14. Third-Party Services
HyChats may integrate with third-party services such as:
Meta
WhatsApp
Payment gateways
Hosting providers
Cloud storage providers
Email providers
Analytics providers
Other APIs
Third-party services are governed by their own terms, policies, availability and pricing.
HyChats is not responsible for outages, restrictions, policy changes or other actions controlled exclusively by third-party providers, except to the extent required by applicable law.
15. Subscription Plans
Certain HyChats features may require a paid subscription.
Subscription plans may vary by:
Number of users
Number of contacts
Messaging capabilities
Automation limits
Campaign limits
Storage
API access
WhatsApp accounts
Other features
Current plan details and prices will be displayed on HyChats or provided during purchase.
16. Pricing
HyChats reserves the right to modify pricing, plans, usage limits or included features.
Where appropriate, existing customers will be informed before material subscription pricing changes take effect.
Applicable taxes may be added to prices as required by law.
17. WhatsApp / Meta Charges
Your HyChats subscription fee may be separate from charges imposed by Meta, WhatsApp or other third parties.
Depending on the applicable setup, WhatsApp messaging or related platform charges may be billed:
Directly by Meta;
Through an authorized provider; or
Through another applicable billing arrangement.
HyChats subscription charges should not be interpreted as automatically including all third-party messaging charges unless expressly stated in the purchased plan.
18. Payments
Payments may be processed through third-party payment gateways.
By purchasing a HyChats plan, you authorize the applicable payment provider to process the transaction.
HyChats may not directly receive or store complete card credentials when they are handled by the payment gateway.
19. Subscription Renewal
Where a plan is configured for recurring billing, your subscription may renew according to the billing terms shown during purchase.
If automatic renewal is not enabled, you may be required to renew manually.
Failure to renew may result in:
Account downgrade
Restricted premium features
Campaign restrictions
Team access restrictions
Temporary suspension of paid functionality
20. Cancellation
You may cancel your HyChats subscription in accordance with the cancellation options available in your account or by contacting support.
Cancellation generally prevents future renewal but does not necessarily create a right to refund fees already paid.
Refund eligibility is governed by our separate Refund Policy.
21. Refunds
Refunds, where applicable, are governed by the HyChats Refund Policy available at:
https://hychats.in/refund-policy
Users should review the Refund Policy before purchasing a paid subscription.
Charges already consumed through third-party services may be non-refundable where legally permitted.
22. Trial and Promotional Plans
HyChats may offer:
Free trials
Free plans
Discounted plans
Promotional credits
Referral benefits
Limited-duration offers
Such offers may have additional restrictions, eligibility requirements and expiration periods.
HyChats may modify or discontinue promotional offers subject to applicable law and any terms promised when the offer was accepted.
23. Fair Usage
Some plans may be subject to reasonable usage limits.
Users must not use the Service in a manner that:
Causes excessive server load
Attempts to bypass plan limitations
Automates abusive messaging
Interferes with other customers
Attempts unauthorized mass data extraction
Compromises system performance
We may apply appropriate restrictions to protect system reliability and users.
24. Suspension of Accounts
HyChats may temporarily restrict or suspend an account where reasonably necessary because of:
Spam activity
Fraud
Security concerns
Payment failure
Abuse
Illegal activity
Material breach of these Terms
Serious Meta/WhatsApp policy violations
Threats to platform infrastructure
Where appropriate and legally required, we may provide notice or an opportunity to address the issue.
25. Termination
You may stop using HyChats at any time.
HyChats may terminate access where justified by:
Serious or repeated Terms violations
Fraudulent activity
Illegal use
Security threats
Abuse of our infrastructure
Non-payment
Repeated messaging-policy violations
Termination does not automatically eliminate payment obligations incurred before termination.
26. Data After Account Termination
After account termination or deletion, certain account information may be deleted, anonymized or retained for limited periods as described in our Privacy Policy.
Retention may be necessary for:
Legal compliance
Fraud prevention
Security
Accounting
Dispute resolution
Backups
Enforcement of agreements
For additional details, see:
https://hychats.in/privacy-policy
27. Data Deletion
Users may request deletion of eligible account data.
Data deletion instructions are available at:
https://hychats.in/data-deletion
Some information may be retained where legally required or reasonably necessary for legitimate security, fraud-prevention or accounting purposes.
28. Intellectual Property
HyChats and its associated software, website, design, functionality and branding may contain intellectual property owned by or licensed to HyChats.
Unless expressly permitted, you may not:
Copy the HyChats source code
Reverse engineer protected portions of the Service
Reproduce our interface commercially
Resell unauthorized copies
Remove copyright notices
Use our trademarks without permission
These Terms do not transfer ownership of HyChats intellectual property to users.
29. API Usage
If HyChats provides API access, you must:
Secure your API credentials.
Follow documented limits.
Not share credentials publicly.
Not attempt unauthorized access.
Not abuse endpoints.
Not intentionally bypass security controls.
HyChats may revoke API credentials if they are compromised or abused.
30. Service Availability
We aim to provide reliable access to HyChats but do not guarantee uninterrupted availability.
Service interruptions may occur due to:
Maintenance
Software updates
Server failures
Network failures
Security incidents
Third-party outages
Meta/WhatsApp outages
Force majeure events
Where practical, we may communicate significant planned maintenance.
31. No Guarantee of Marketing Results
HyChats provides communication and marketing software.
We do not guarantee specific:
Leads
Sales
Revenue
Conversion rates
Message open rates
Campaign performance
Business growth
Marketing results depend on many factors outside HyChats' control, including customer lists, offers, messaging quality, recipient behavior and market conditions.
32. No Guarantee of WhatsApp Approval
Use of HyChats does not guarantee:
Meta Business Verification
WhatsApp Business Account approval
Phone number approval
Display name approval
Template approval
Increased messaging limits
Removal of WhatsApp restrictions
Such decisions may be controlled by Meta/WhatsApp.
33. Limitation of Liability
To the maximum extent permitted by applicable law, HyChats and its operators will not be liable for indirect, incidental, special, consequential or punitive damages resulting from use of the Service.
This may include losses related to:
Business interruption
Lost profits
Lost opportunities
Third-party platform restrictions
WhatsApp account suspension
Failed campaigns
Third-party outages
Nothing in these Terms excludes liability that cannot lawfully be excluded.
34. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify and hold HyChats and its operators harmless against claims, damages, liabilities or expenses arising from your:
Unlawful use of HyChats
Spam campaigns
Privacy violations
Unauthorized customer data
Intellectual-property infringement
Violation of third-party policies
Violation of applicable law
Material breach of these Terms
35. Privacy
Your use of HyChats is also governed by our Privacy Policy:
https://hychats.in/page/dd579272-ba21-4747-bfe7-d7fdbcfc29c8/privacypolicy
Please review it carefully before using the Service.
36. Changes to the Service
HyChats may periodically:
Add features
Remove features
Modify features
Improve security
Change integrations
Change usage limits
We may make such changes to improve functionality, security, compliance or service quality.
Material changes affecting paid services will be handled in accordance with applicable law and contractual commitments.
37. Changes to These Terms
We may update these Terms when necessary because of:
New features
Legal requirements
Business changes
Security changes
Meta/WhatsApp policy changes
The updated version will display a revised Last Updated date.
Where legally required, users will be provided additional notice or consent mechanisms for material changes.
38. Governing Law
These Terms will be governed by the laws of India, subject to applicable mandatory legal protections.
Any dispute will be subject to the jurisdiction of the competent courts at:
[City], [State], India
unless applicable law requires otherwise.
39. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
40. Entire Agreement
These Terms, together with the Privacy Policy, Refund Policy and other policies referenced herein, constitute the applicable agreement between you and HyChats concerning use of the Service, except where a separate written agreement applies.
41. Contact Us
For questions regarding these Terms and Conditions, contact:
HyChats Marketing Agency
Website: https://hychats.in